Growth is imperative for the sustainability of every business. But sometimes, it is not easy to achieve your growth target as it seems.
You need to find intelligent solutions and constantly innovate. Like in the repair industry, many repair shops are getting innovative solutions through repair shop software.
If you want to grow, first, you need to analyze why your business is not increasing once you understand that where you are lacking, you will be able to make amendments and positive outcomes.
If you are running a small repair shop business and constantly struggling to grow, you need to know what sabotages your growth.
Your system and processes are not organized
You started a repair shop, and you have so much on your plate. You try to be a one-person army. You are a tech, a storekeeper, manage your inventory, and look after your shop accounts. It keeps your mind occupied.
In this kind of situation, it is tough for you to focus on the growth and development of your repair shop. So it would be best if you made your systems tech-savvy and smooth.
Automation is the solution
The best solution to make your systems smooth is automating the processes. Automation makes your systems efficient, saves your time, and reduces the chances of error.
For instance, scheduling a repair job can be automated by using repair shop software. Then you don’t have to list everything down manually. Similarly, you can also automate the process of contacting your customer once their device is repaired.
You can also automate the process of inventory management. For example, integrate your POS software with a repair parts company like MobileSentrix. As a result, you can view real-time inventory levels and can make restocking easy.
By automating the processes, you can free your mind and focus on the growth of your business.
Being reluctant to hire
Most repair shop owners take the entire responsibility of their shop on their shoulders. They perform all tasks themselves and don’t hire people.
There are two factors which don’t let them hire people for their shops. One, they think that they can perform all tasks themselves. Second, they believe they can save money by not hiring a resource.
But they need to understand the fact that every man has limited potential and energy to perform tasks.
So don’t be reluctant to hire new people for your business. At times, people think that a new hire can’t perform tasks better than the owner is performing. It is good to hire people who have some experience in the relevant field.
They will not only perform tasks but will also help you to innovate by contributing to your business with their thoughts and ideas.
If you don’t have time to skim through CVs and hire new people, you can outsource them.
There are certain aspects of your business in which you might not be proficient.
For instance, you can’t manage accounts and market your businesses on your own. For this, you can do some outsourcing. It will save your time and can accelerate the efficiency of your business.
Small business owners are reluctant to induct new people or contract them for work because they think this will consume their revenue. But in reality, there are more pros than cons.
For example, you can make a contract with a human resource company to hire new people or can outsource an accountant for $80 to $90 a month to manage your accounts.
You can also outsource a company to market your business online. For example, companies like AdCentral creates targeted video ads for small cell phone repair shops. You can easily seek help from such companies to market your business because it is imperative for your growth.
Understand your customer
People get deeply involved in their business that they forget to ask essential questions from themselves. Ultimately you need to know what exactly your customer wants?
Your customer service depends upon how much you know about your customer and gives them what they want. Every customer wants good service.
Your customer usually doesn’t have time to get into details. Therefore you need to understand their problems and give them solutions. So make sure your solutions for them are swift and effective.
Get customer feedback
Understanding your customer’s needs is imperative, but getting feedback from your customer is equally essential for the growth of your business. Through customer feedback, you will not only know about their needs, but you will also be able to know how they respond to your service.
You can get customer feedback by connecting with them. Send them emails or SMS and ask them to leave a review.
At times customers are reluctant to give a review. You can strike a conversation by sending them an email or a text message to rate the service or product out of 5. If they give you four or above, here is the point to ask them for a review.
But if they rate you below 4, here you have a chance to ask them for a suggestion. It will also help your business to improve and grow.
Another reason that people are reluctant to give feedback is a lack of time. People are busy with their daily lives. So you can make the feedback process easier. For example, place a QR code at the front desk of your repair shop. Your customer can quickly scan it and can leave a review.
So it gives you a clear picture that by making systems smooth through cell phone repair shop software, you can make your business grow and prosper.